Support Policy

Support Policy

At ARGADONIA, we are committed to providing exceptional support to our customers. Our support team is dedicated to assisting you with any questions, concerns, or issues you may have regarding our natural cosmetic products. Please read the following support policy to understand how we can best assist you.

1. Contact Channels

Our support team can be reached via the following channels:

• Email: support@argadonia.com
• Phone: +39 331 7759 118

2. Support Hours

Our support team is available to assist you during the following hours:

• Monday to Friday: 09am - 6pm
• Saturday and Sunday: 09am - 1pm

3. Response Time

We strive to respond to all customer inquiries in a timely manner. Our goal is to acknowledge your inquiry within 15min and provide a resolution or further assistance as quickly as possible. Please note that response times may vary depending on the volume of inquiries received.

4. Types of Support

Our support team can assist you with the following types of inquiries:

• Product Information: Questions about our natural cosmetic products, including ingredients, usage instructions, and recommendations.
• Order Assistance: Assistance with placing orders, tracking shipments, and resolving order-related issues.
• Returns and Refunds: Assistance with initiating returns, processing refunds, and resolving issues related to damaged or defective products.
• General Inquiries: Any other questions or concerns you may have about our products or services.

5. Escalation Procedure

If your inquiry requires further attention or escalation, our support team will escalate the issue to the appropriate department or manager for resolution. We will keep you informed throughout the escalation process and provide updates on the status of your inquiry.

6. Feedback and Suggestions

We welcome feedback and suggestions from our customers as we are constantly striving to improve our products and services. If you have any feedback or suggestions for us, please don't hesitate to reach out to our support team.

7. Privacy and Confidentiality

We take your privacy and confidentiality seriously. Any personal information you provide to our support team will be handled in accordance with our privacy policy and will only be used for the purpose of assisting you with your inquiry.

Contact Information

If you require assistance or have any questions, please don't hesitate to contact our support team at support@argadonia.com. We are here to help!

Thank you for choosing ARGADONIA. We appreciate your support and look forward to serving you.